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It really is easy to deliver excellence – sometimes.
There is a business that makes fine quality alcoholic drinks. They have some award winning products, they offer exceptional personal service to their clients, they have worked hard to create an effective distribution network, their IT system has recently been up graded, staff survey results are high, customer survey results are even higher. The market place is reasonably buoyant and the competition is manageable.
It really is easy to deliver excellence – sometimes. The massive challenge for us all is to deliver excellence consistently.
That really is hard.
Six dead in south London tower block inferno 
Inquiry launched into school admissions 'rule breaking' 
More affordable homes now on track for Alton 
Council announces extension of rent payment holidays 
Policewomen guilty of lying on insurance claim 
