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It really is easy to deliver excellence – sometimes.
There is a business that makes fine quality alcoholic drinks. They have some award winning products, they offer exceptional personal service to their clients, they have worked hard to create an effective distribution network, their IT system has recently been up graded, staff survey results are high, customer survey results are even higher. The market place is reasonably buoyant and the competition is manageable.
It really is easy to deliver excellence – sometimes. The massive challenge for us all is to deliver excellence consistently.
That really is hard.
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Alistair Darling visits LMH tenants & launches national scheme 
