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Successful organisations have a deliberate strategy to try and resolve differences between people, especially at the top, at the earliest possible opportunity.
I have started working with a business where the directors talk to each other fairly regularly, but nobody hears. They are trying to move forward on jugular issues such as new product development, business planning, marketing strategy and finance. But they are effectively going round in circles.
Every dispute, every antagonism, every sarcasm between people absorbs limitless time, energy and money. The more senior the culprits, the more costly this is. As time goes by the cancer spreads through the organisation, damaging relationships as it goes.
There is so much external competition in the market place, the last thing any organisation needs is any form of unresolved internal competition.
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