70,000 Local Government Scheme Members to View Their Pension Records Online

Thought I would share another innovative Gandlake project…
The Avon Pension Fund, the 12th largest pension Fund within the Local Government Pension Scheme, is now able to provide its 34,000 active and 36,000 retired and deferred members the facility to securely view their own pension details.
This is following the launch of a new secure information portal […]

April 24th, 2008 by Rob De Felice

Improving customer service at Test Valley

I thought it would be interesting to share details of a project we have been working on here at Gandlake:
Improving customer service at Test Valley
With so many different services, every local authority faces the challenge of joining up telephone and face-to-face customer contact. Test Valley Borough Council’s traditional approach was managed at […]

March 25th, 2008 by Rob De Felice

Citizen Self-Service set to save 752 Staff Hours per Month at Croydon

Recently at Gandlake we have working hard on a project with the London Borough of Croydon.
The Council can now present customer account information through secure online accounts enabling citizens, businesses, social landlords and other partners to answer their own Council Tax, Business Rates and Benefits enquiries.
The Council forecasts that if just 10 per […]

March 25th, 2008 by Rob De Felice

10 Million Citizens Can Now View & Check Personal Data Relating to Local Authority Services

The first Gandlake annual UK local government Electronic Bill Presentment (EBP) survey has revealed approximately 10 million citizens in England can now access their own online account to view and check their personal data relating to at least one service available through their local authorities.
Accessing online accounts, citizens can, for example, view past […]

December 18th, 2007 by Rob De Felice

IRRV Annual Conference

Last week, Gandlake was present at the IRRV (Institute of Revenues, Rating and Valuation) Annual Conference & Exhibition (9-12 October) in Brighton. It was a tremendous few days.
Graham Cadle, Divisional Director Financial Customer Services at the London Borough of Croydon Council delivered an outstanding speech on our behalf to well over […]

October 24th, 2007 by Rob De Felice

Whitehalll Plans Web Accounts

Interesting news in the latest issue of Computing (‘Whitehalll Plans Web Accounts’, 13 September 2007)!
Journalist Sarah Arnott suggests the Government is considering creating individual online accounts for citizens accessing Central Government services over the internet.
Central Government is clearly following the lead of Local Government for once where citizens have been successfully accessing services through secure […]

September 24th, 2007 by Rob De Felice

Local eGov Maintains Momentum

I have just read new research by Kable, published on www.kablenet.com, which suggests spending on e-government initiatives in local authorities is gaining momentum.
The research suggests:
• Local government spending on e-government will remain strong despite the end of incentives from Whitehall
• UK local authorities’ spending on the relevant services will total about £1.4bn over the […]

September 3rd, 2007 by Rob De Felice

Online Contact Less Popular

I read a very interesting article in Microscope recently entitled, ‘Online contact less popular than traditional communication methods’.
The article suggests, ‘Despite the millions ploughed into developing online government services, it seems people still want to use traditional forms of communication.’
Firstly, it should be made very clear that local authority and central government online communication […]

September 3rd, 2007 by Rob De Felice

Local authority online bill presentment: Best practice for improving service roll-out and take-up

Central Government guidelines encouraging local authorities to present bills, account balances and account statements online (e-presentment) for services such as Council Tax are a relatively new introduction.
Progression by local authorities is good and many now offer e-presentment services and even full citizen accounts through which individuals can securely view and interrogate information relating […]

July 6th, 2007 by Rob De Felice